Shipping & Returns
The Rachel Gilbert eBoutique delivers Australia wide only for a flat $15 shipping fee.
Please check our stockists page for international and online stockists.
All orders are dispatched the following business day via FastWay Couriers, Express Post or Toll Fashion.
Delivery to Metropolitan areas will usually arrive 2-3 days from purchase. For all regional areas, please allow an extra 3-4 days.
Once your order has been processed, you will be sent an email with your tracking information.
During sale periods we will endeavour to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
If the processing of your order is delayed for any reason, you will be notified by email.
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund.
Please note that all products listed are in Australian dollars and include GST.
For all online customer service and product enquiries, please contact us via email firstname.lastname@example.org emails will be responded to from 10.00 am to 5.00pm Monday to Friday (AEST).
If you would like to return or exchange your eBoutique purchase for any reason, please email us at email@example.com to obtain a Return Authorisation Number (RA Number). You must notify us of the reason for the return and if you require an exchange or refund.
Returns or exchanges (subject to availability) are accepted on items within 7 days from the date of receiving your order. Items returned outside this period will not be accepted.
All garments must be in original condition and must not have been worn, altered or laundered. All tags must remain in place. Every garment is shipped with a Returns Tag, this must remain attached otherwise the garment cannot be returned.
We can only exchange items for a different size in the same style and colour, subject to availability. If the requested size is not available, you will be offered a refund or credit note. When requesting an RA Number, please specify the size you require. If you wish to exchange for a different style, please return your purchase for a refund and place an order for the new style.
Returning the Product
Please include the garment along with the completed Returns Form to our Head Office for assessment:
3a, 32 Ralph Street
We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund (excluding original shipping cost) directly to the original method of payment used for the purchase.
We DO NOT refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be re-sent at your cost. Your own return postage costs are not refundable. We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 7 day period from purchase.
Gift vouchers may not be returned and are valid for 1 year only from the date of issue.